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Torque Skills Group
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Accredited Courses
AUTOMOTIVE, ELECTRIC VEHICLES and ENGINEERING
BUILDING, CONSTRUCTION AND RENOVATION
BUSINESS, IT & LEADERSHIP
CIVIL, INFRASTRUCTURE and UTILITIES
COAL, MINING & RESOURCES
WASTE, RECYCLING & ENVIRONMENTAL SERVICES
WHS
(1)
Micro Skills
BUSINESS
(1)
COMMUNICATION
(16)
COMPLIANCE AND INDUCTION
(11)
CUSTOMER SERVICE
(9)
DIVERSITY AND INCLUSION
(4)
HEALTH AND WELLBEING
(10)
HUMAN RESOURCES
(11)
INFORMATION TECHNOLOGY
(13)
LEADERSHIP
(25)
MANAGEMENT SYSTEMS
(3)
MARKETING
(15)
PERSONAL DEVELOPMENT
(19)
PROFESSIONAL SKILLS
(20)
SALES
(19)
TIME MANAGEMENT
(8)
VOC
WHS
(6)
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Available courses
CPCWHS1001 - Prepare to work safely in the construction industry
Crisis Management Basics
Written Communication Skills
Workplace Communication Skills
When and How to Escalate Issues to Your Boss
What Is Communication, and Why Does It Sometimes Fail?
Verbal Communication Skills
The Science of Effective Listening
The Importance of Empathy at Work
Speaking Up in Meetings
Presentations
Negotiation and Persuasion
Managing Conflict in Meetings
How to Write Effective Business Emails
How to Use Verbal, Nonverbal, and Written Communication
How to Overcome Your Fear of Confrontation and Conflict
How to Have a Difficult Conversation
Effective Meetings
New Employee Onboarding
Workplace Bullying
Appropriate Use of Company Assets
How to Avoid a Conflict of Interest
Employee Code of Conduct
Sexual Harassment
Weighbridge Operations
Understanding Workplace Harassment and Discrimination
Anti-Discrimination Laws
Good Business Ethics
Unethical Behavior at Work
Do You Have These Four Essential Customer Service Skills?
Customer Service Fundamentals
Handling Difficult Customer Service Scenarios
Working With Upset Customers
Customer Service Skills
Optimising Customer Communication Across Channels
Soliciting and Responding to Customer Feedback
Managing a Customer Service Team
Customer Communication Essentials
Working Across Cultures
Diversity Basics-Taking Action
Diversity Basics-Foundations
Cultivating Diversity, Inclusion, and Belonging at Work
Recognising the Signs of Employee Substance Abuse at Work
How to Support Your Team’s Mental Health
How to Create an Employee Wellness Program - A Step by Step Guide
Employee Wellness Programs
Dealing With Stress, Pressure, and Burnout
Coping With Workplace Change
Beating Burnout_Spot the Symptoms and Take Action
7 Go-to Strategies to Tame Stress
The Basics of Managing Stress
Supporting Co-workers With Mental Health Disorders
Managing Conflcts of interest in the workplace
Harassment and Discrimination Guide for All Employees and Managers
Getting Started in Human Resources
Common Workplace Challenges
Successful Peer-to-Peer Training
A Problem at Work? When and How to Involve HR
Strategies for Dealing With Difficult Coworkers
When and How to Involve HR
Different Types of Interviews and When to Use Them
Conducting Effective Job Interviews
How to Attract and Retain Top Talent
Protecting Against Malware
Preventing Phone Scams and Vishing Attacks
A Guide to Multifactor Authentication
The Importance of Confidentiality in the Workplace
Best Practices for Secure Internet Browsing
What Is Cybersecurity?
How to Protect Your Data
What Is Social Engineering?
Online Security Fundamentals
How to Protect Yourself Against Phishing Attacks
The Realitiies of Artificial Intelligence
Phishing 101
Search Engine Optimisation
Why a Resilient Team is really Important
How to Build a Resilient Team
What Is Employee Resilience?
Strategies to Become a Resilient Leader
Leading Through a Challenge
Effective Feedback Strategies
Performance Management
Navigating Team Dynamics
Managing Remote Teams
Resolving Conflict
Mentoring Others
Leading Through Difficult Times Using Crisis Management
Effective Workplace Leadership
How Great Leaders Solve Problems
Transitioning to Remote Work
Motivating Your Team
Develop a Winning Team
Becoming the Boss: A Guide for New Managers and Supervisors
Skilled Delegation
A Growth Mindset
Change Management Models
Introduction to Team Management
Decision-Making and Human Psychology
Communicating Change
Emotional Intelligence
Environmental Management Systems
Work Health and Safety Management Systems
Quality Management Systems
Business Blogging
Getting Started With Marketing Analytics
Comprehensive Email Marketing Guide
Develop Winning Product Pages and Descriptions
Customer and Market Research
Optimising Your Images for SEO
Website Marketing
Social Media Marketing - Part Two
Social Media Marketing - Part One
Brand Identity and Strategy
Paid Advertsing
Traditional vs. Digital Marketing
Content Marketing - Developing Your Strategy and Content
Product Marketing Fundamentals
Marketing Fundamentals
Increasing your Mental Agility
Turning Challenges Into Opportunities
Staying Adaptable and Resilient
Key Characteristics of Resilient People
A Guide to Integrity
Driving Your Career
Good Arguments - Debate Teaches us to Listen and Be Heard
Stepping Outside Your Comfort Zone
Habits of Lifelong Learners
Finding a New Job
Write Like a Boss
The Science of Perfect Timing
Asking for Help at Work
Making Numbers Count
Assessing Your Strengths, Interests, and Values
How to Get Noticed at Work
Overcome Your Fear of Failure
Getting It Done
Playing Well With Others
Reliable Information - Is it fact or Opinion
Critical Thinking in the Workplace
Critical Thinking Fundamentals
Farsighted Decisions
Better Relationships With Your Boss and Coworkers
Workplace Professionalism
Advanced Problem-Solving
Problem-Solving Fundamentals
Guide to Problem-Solving
Work Effectively With Different Communication Styles
Thinking Outside the Brain
Developing and Maintaining a Professional Network
The Art of Managing Up
Guide for New Professionals
Scope Management
Improving Your Project Management Skills
Project Management Fundamentals
Getting Started With Project Management
Creating and Delivering Business Presentations
Change Management Fundamentals
Managing a Sales Team
Creating a Sales Forecast
From Salesperson to Sales Manager
How to Use Body Language When Selling
How to Sell to Different Personality Types
Dealing With Rejection
How to Succeed in Sales as an Introvert
Presenting Your Solution
Effective Product Demonstrations
Winning Sales Presentations
Build the Best Sales Presentation
Integrating Your Sales and Marketing Efforts
Essential Sales Tools
Closing the Deal
Handling Sales Objections
The Art of Sales Prospecting
Sales Fundamentals
Why People Buy
Negotiation and Persuasion for Sales
How to Avoid Taking on Too Much at Work
Time Management Essentials
Healthy Habits to Help You Stay Focused
How to Avoid the Top Six Time-Wasters in the Workplace
Understanding and Managing Procrastination
7 Tips for Effective Time Management at Work
5 Tips to Take Control of Your Inbox
What Is Time Management?
Lifting, Pulling and Pushing
First Aid for Life-Threatening Bleeding
Eye Safety in the Workplace
Ergonomics in the Office and at Home
Preventing Slips, Trips, and Falls
WHS Management Systems